Horrible service delayed allocation and refund

I have been following up for weeks including my broker following up. I paid into the life account instead of medical aid and still they have not even allocated the payment in order to process refund so that I can pay into the correct account. Myself and my broker keep following up, Discovery is non responsive and take their time meanwhile I sit here stressing about getting my stuff paid to date and for medical aid coverage. Discovery is horrible with their feedback and terrible with their turnaround times, escalating means absolutely nothing.