Horrible service By Discovery

I app**** for life cover with Discovery It is by far the worst service I received. Timothy Neville Stamboul was very friendly and helpful when I did my application over the phone. Then I had an appointment with the Nurse she drew blood then continued to say she is putting “depression “ on my application because according to her I am depressed after losing my son and Father not so long ago… I did not understand how a Nurse is qualified to diagnose one with depression?? I then received a mail with a declination letter attached

My Life cover was declined to go Medical Reason

I then called Timothy directly and asked what the reason was his answer to me was they will give my doctor the reason after I told him I do not want to go to a doctor to find out why I am being declined why can’t he tell me over the phone mine you Timothy was not very friendly this time with me over the phone he spoke to me like I was bothering him…he then said to me he will get back to me to this day he has not gotten back to me I am highly disappointed as I am a loyal customer at discovery I have medical aid and a bank account with them i honestly do not appreciate this horrible service I am even thinking of canceling all my products with Discovery as I do not appreciate how I am being treated at all