Horrible service and time wasting

The service I received was horrific. I have been with discovery life from 2019. This year I decided to increase my policy value. I received the updated quote and sent it through on 20 April 2022. After 2 weeks I see that the policy has not been updated. I phone them, they indicate to me that medicals needs to be performed. No communication from Discovery side. I then ask them to schedule the medicals. I takes met 2 further weeks and 4 calls to ask them to schedule the medicals. On my 4th call I get hold of a consultant who can provide me with the number to arrange my own medicals. I arrange the medicals and get the appointment within a couple of days. Now I get a new quote to sign AGAIN. I can not understand why I have to beg discovery to so their job. The service has been HORRIBLE and unacceptable. I would not recommend them to any of my friends and family.