Horrible Service and disrespectful treatment from consultants

I am extremely frustrated with the service received from Discovery life. My fiancé tried to take out life cover with Discovery Life and spoken to Sibusiso Mashele. After a very lengthly call explaining the product, Sibusiso called back in the week becuase he had made a mistake with the information provided by over a million rand difference and had called back days later becuase he quote which was given was completely wrong and inaccurate. His exact words were "sorry my bad" . He was supposed to send a an email with a new quote and call back to confirm if she was happy with the policy. He didn't call back. Then Taufeeqa Mohammad sent an sms to my fiancé saying she must call her back for medical tests. My fiancé called her and she didn't know who was calling. Taufeeqa Mohammad insisted that the product was accepted on the system when it was not. My fiancé tried to explain the situation to her becuase she did not accept any policy with Discovery yet. She then asked to speak to a manager becuase Taufeeqa was refusing to listen to her. Taufeeqa then hung up on her while she was explaining to her what happened. This is extremely horrible service and very disrespectful to my fiancé. Service like this is not tolerated anywhere and we are considering moving all products away from Discovery becuase of this.