EL
Errison L
1 reviews | Active since Oct 2019
27 Mar 2022, 20:36
Horrible incompetence from Discovery
Having the worst show of incompetence from Discovery who gives me numerous excuses for their horrible lack of service. Have a claim that they failing to settle for the last 3months ,they give reference numbers when 1 consultant will tell you one thing and the next a totally different, last year I had the same horrible service from them which cost me R2900 in interest cos of a claim that was settled 3months late, this year its the same story. Don't even know what to do rather then just warn people to stay away from them, they only quick to collect premiums but time to pay they will send you from post to pillar
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Errison L's updateReviewer Update
27 Mar 2022, 20:48Spoke Thabani from Discovery on the 2nd of March when he informed me my claim was at payments and received a reference ***, but no payment was received and the interest of that outstanding amount is accumulating on my account which last year on the same claim cost me 2900, this year its the same story and when they pay its only the claim amount they don't pay the interest, why they take so long evry year is something that only they know.
EL
Errison L's update27 Mar 2022, 20:48
Reviewer Update
Spoke Thabani from Discovery on the 2nd of March when he informed me my claim was at payments and received a reference ***, but no payment was received and the interest of that outstanding amount is accumulating on my account which last year on the same claim cost me 2900, this year its the same story and when they pay its only the claim amount they don't pay the interest, why they take so long evry year is something that only they know.
Discovery Life's replyOfficial
28 Mar 2022, 08:57Thank you for raising your concerns with us.
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Should you wish to follow up on the progress of your complaint, you may contact them at ***.
Regards,
Habibah
Discovery Life
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Should you wish to follow up on the progress of your complaint, you may contact them at ***.
Regards,
Habibah
Discovery Life
Discovery Life's reply28 Mar 2022, 08:57
Official
Thank you for raising your concerns with us.
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Should you wish to follow up on the progress of your complaint, you may contact them at ***.
Regards,
Habibah
Discovery Life
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk Plan. Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Should you wish to follow up on the progress of your complaint, you may contact them at ***.
Regards,
Habibah
Discovery Life