Horrible client liaison

Never in my life have i heard of this:

Me: Hi discovery please call my wife. she has some queries on her policy and wanted to add other stuff on the profile. Johan(discovery consultant): No sorry sir, your wife needs to call us. You cannot call to request on her behalf. Sorry.

It means i can die mosi, if i am not able to call because discovery wants policy holder to call in person, before they can call them back..

I thought quit highly of you guys but now im starting to doubt if my portfolio is in the right place.