1 reviews | Active since Dec 2016

03 Oct 2017, 17:00

Head office

I'm deeply disappointed with the service I received from discovery. Today I was sent from pillar to post being made to be on hold for more than 20 minutes for each of the 3 calls I made and I still did not get help. I wanted to update my beneficiary details but their system had an old email of mine so the OTP was sent the old email. I called them to update and that's when my nightmare began. It's a pity that I did not take the names of the ladies that took me from pillar to post.

I'm disgusted by the service

0
Replies (2)
Discovery Life
Discovery Life's reply04 Oct 2017, 09:40
Official

Thank you for raising your concerns with us.

As discussed telephonically we will escalate your complaint to Discovery website for urgent assistance and in the interim email you the relevant form for the manual update.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply04 Oct 2017, 15:06
Official

Your complaint has been resolved and feedback has been emailed to you.

Regards,

Habibah
Discovery Life