YH
Yatish H
1 reviews | Active since Jun 2021
07 Jun 2021, 20:56
Group Risk Conversion- Critical Information Not Disclosed
Dear Discovery Group Risk
Upon exit from my employment, I tried to convert my Group Risk Benefits to personal cover with Discovery Life (proof free).
I understand that the Life Cover premiums for all prior months will need to be paid on the Group Risk Conversion.
However the Conversion request was declined due to the 60-day period having passed.
Kindly note, I was NOT informed by the Financial Advisor appointed to my Corporate Group Scheme nor my Employer on the Proof- Free Conversion Option on my Risk Cover.
**Please advise on why I am being unfairly prejudiced when crucial information was not disclosed to myself?**
Yours Sincerely
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Replies (1)0
Replies (1)Discovery Life's replyOfficial
08 Jun 2021, 08:16Thank you for sharing your concerns with us.
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy.
Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy.
Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
Discovery Life's reply08 Jun 2021, 08:16
Official
Thank you for sharing your concerns with us.
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy.
Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy.
Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk.
Regards,
Habibah
Discovery Life
