YH
Yatish H

1 reviews | Active since Jun 2021

07 Jun 2021, 20:56

Group Risk Conversion- Critical Information Not Disclosed

Dear Discovery Group Risk

Upon exit from my employment, I tried to convert my Group Risk Benefits to personal cover with Discovery Life (proof free).

I understand that the Life Cover premiums for all prior months will need to be paid on the Group Risk Conversion.

However the Conversion request was declined due to the 60-day period having passed.

Kindly note, I was NOT informed by the Financial Advisor appointed to my Corporate Group Scheme nor my Employer on the Proof- Free Conversion Option on my Risk Cover.

**Please advise on why I am being unfairly prejudiced when crucial information was not disclosed to myself?**

Yours Sincerely

0
Replies (1)
Discovery Life
Discovery Life's reply08 Jun 2021, 08:16
Official
Thank you for sharing your concerns with us.

We have escalated your complaint to the Group Risk Team since it is related to your Group Risk policy. 

Feedback and/or a response will be provided to you directly by a Customer Relationship Manager from Group Risk. 

Regards,

Habibah
Discovery Life