Group life scheme claim

<p>From November 2016. Iam trying get a claim processed. The waiting period was 3 monthsnon 7 January 2017. We are on the 18 January 2017 untill today everything is hanging in the air. It is not my fault I got sick. Being without a salary for 4 months is no joke and the financial in packed it has on a family of 5. Call centre agents just tranfer me from pillar to post when you phone. When I mail I just get a general mail back saying absolute nothing. If I do get hold of my agent I just need to sent more documents and motivations from my doctor for the same condition that was already submitted in the first place. Every time my sick leave get excited I must provide motivations again. I am going to have another operation and know I get told I must submit a second claim, why. It is for the same illness, and have not been back to work and the first claim has not been paid out as yet. Does Discovery know what they are doing. Can some one please pick the phone and phone me and tell me what de hell is going on with my claim and explain to me in detail wT is the procedure. Discovery used to be the best in the market. What is happening ?</p>