Good for money, but that is it.

I am extremely disappointed with the level of service I received from a "financial adviser( FA)" at Discovery;

1. I am approaching my policy anniversary and in January 2018, I contacted my FA to provide a quote for a retirement annuity. To date he has not responded.

2. In February 2018 my fiance started paying our medical aid premiums, to date we have not received an information pack or cards - yes i understand the information can be downloaded online.

3. on 1 June 2018, I contacted my FA to inform him of my decision to terminate my life policy, vitality and income protector. To date I have not received a courtesy of a response.