Good day

Good day. We have a life policy at Discovery for a couple of years. Unfortunately we cannot afford the premium anymore. We send in an cancellation request more then a month ago, but Discovery convinced us to keep the policy. We said yes if the severe benefits is removed to reduce the premium in half. Up to now after numerous phone calls and emails we did not receive positive feedback from Discovery. We spend a lot of money on airtime when we call Disvovery and explaining the matter and then they promise to call back but they don't. Today, the 5th, I called them again and was promised that Manager will call me back before 4pm. Still no call back from Discovery. We are very disappointed in Discovery, being such a big company, but treating their customers do badly. Very bad service. We need feedback urgently from Discovery. Thank yoi