LM
Lebogang M

1 reviews | Active since Apr 2017

01 Feb 2018, 16:08

Funeral Policy **********ly opened by Discovery Life

I was in shock when I opened my recent payslip; R 285.00 was taken from my persal stating that it is Discovery Life. I immediately called discovery life to inquire as I dont have any policy with them. I was told that I opened a funeral policy in January 2018 (which I have not), I told them I have never met with anyone from discovery life and I am not interested in their services. They told me the person who opened the policy was Given Penusa; I then asked discovery life for his contacts as I want to trace him because he is using my personal details **********ly and i dont know where did he got hold of my personal data. Discovery Life only gave me his email address ********** they said that they dont have his tele numbers. I requested for them to cancel the policy and refund me and send me the signed documents as I want to see the signature, instead they said i must send then an email as this case is still under investigation .

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Replies (2)
Discovery Life
Discovery Life's reply01 Feb 2018, 16:41
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,
Habibah
Discovery Life

Discovery Life
Discovery Life's reply26 Feb 2018, 12:02
Official

Your complaint has been resolved and formal feedback was sent to you.

Regards,

Habibah
Discovery Life