*****??!

I recently submit an online query requesting a call back on a funeral policy. I was indeed called back from a broker of discovery. because I was travelling at the time and am often out of the country, I agreed to the policy, and provided the relevant details. that was on 13th October. To date I have received no email or sms confirmation, and when following up, I am told there is nothing on my profile and I may need to "rush" to my bank as it could be *****?! How does this happen when I placed the query through discovery's own website. The numbers the person called me from remain unanswered for a few days now, or in the event you get through, answers as MARKET SOUTH AFRICA. This is really troubling. are they aware that their website queries are going to **********, and if so why are they not following up. I am unsure what to say to the bank in any event and will be seeing legal counsel against Discovery should there be any improper deductions on my account. This was YOUR website!!!!