1 reviews | Active since Aug 2018
I requested a call back from Discovery Life via their website in order to get a quote for Life Insurance. Within an hour I received a call from a Consultant. I provided her with all the necessary information and she provided me with a quote. I queried what would the annual premium increases be and I was told they would be in accordance with CPIX . I was happy with this and accepted the quote. An arrangement was then made for a nurse to do blood tests. The nurse did the blood tests and I was then issued with a letter confirming that my policy had been approved what the premiums were and the start date. So far all good and exactly what I was expecting.
Several days later I received an email saying that in addition to my annual increases my premiums were going to go up by an additional 12.5% over the next few years as I did not meet all the health metrics required to qualify for the Vitality discount.
1. Not once was I ever told that receiving the Vitality discount was dependent on meeting certain health metrics. Had I known that I would have never taken out the policy as I know that due to my body composition I will never meet the BMI requirement.
2. Why was this letter sent several days after the policy was approved and not before the policy was approved in order to allow me to decide if I still wanted to go through with the policy.
3. Surely at the very least this letter should have been sent along with the policy approval letter or form part of the approval letter stating that the policy is approved but the premiums will change etc.
I feel that I was intentionally misled in order to get the sale and not only will I be cancelling this **** policy but all products with Discovery as they cannot be trusted.
Thank you for raising your concerns with us.
We have already received your formal complaint and it has been referred to the Sales Team for further investigation. We will provide feedback to you via email.
Regards,
Habibah
Discovery Life
Best regards,
Thank you for raising your concerns with us.
We have already received your formal complaint and it has been referred to the Sales Team for further investigation. We will provide feedback to you via email.
Regards,
Habibah
Discovery Life
Best regards,
Your complaint was resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Best regards,
Your complaint was resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Best regards,
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