Extremely Poor Service from Discovery Life

I have been a loyal Discovery client for over 15 years, and I have never experienced such poor service. At the end of November, I app**** to have Vitality added to my life policy, hoping to activate it for December so I could join a gym and start exercising during the holidays.

From my very first interaction with a Discovery Life agent until now, it has been one issue after another. The process has been unnecessarily complicated and frustrating, with absolutely no urgency shown to resolve the matter. Discovery Life relies solely on sending emailed letters, and not once did anyone pick up the phone to help resolve the issues more efficiently.

Since the beginning of December, I have made numerous follow-up calls, only to find that the matter still isn’t resolved. It feels as if I am applying for a credit card or withdrawing money with the way this simple request has been mishandled.

This is not the level of service I expect from Discovery, and it’s disappointing to see that common courtesy and customer service appear to no longer be priorities. If you are considering dealing with Discovery Life, be warned: the process may feel like a frustrating cat-and-mouse game.

All I wanted was to have Vitality added to my life policy. Instead, I have had to endure the most exasperating experience I’ve ever had with Discovery. I hope this review helps others who may be facing or considering similar processes.

Let me know if you’d like to tweak any part of this further!