Extremely poor service by Discovery Life

My wife has a discovery Life policy whereby she had to add me to the policy as a beneficiary so that we can continue our Vitality membership with no interruption as we were on discovery medical aid but had to leave the medical aid after 8 years. Discovery agent confirmed via email that there will be no break in Vitality membership. My planet Fitness debit went off for my wife and i at the normal rate as they advised we are not part of vitality anymore. This has now cost us R900 extra and still discovery cannot confirm since end Nov 2021 that i am added as a beneficiaty as requested. The suster has been here 3 weeks back already. When we dial in they keep telling us it is in finalization process and they will call us back regarding the vitality issue whereby no one calls back. It is no on 4 attempts to try sort this out with no success. After being a discovery member with medical aid / insurance and life cover this is the pathetic service we get just to continue on Vitality which we pay for and to be added as a beneficiary also which we pay for. 2 months and still pending!!!