Extremely bad service

Hi guys I have submitted a retirement claim with discovery 2 months back with over 30 emails, and they sent me a mail informing me that funds have been deposited Into my account on the 15th of June 2023, but still to date I still haven't received those funds. I now keep calling everyday and sending mails to a point that they instructed me to send them my current bank statement of the bank they claim to have made the payment to, which I did 3 times, and it proves that the funds have not been paid into my account. Bare in mind on our calls and emails they confirmed that the banking details provided are 100% correct but it's still a drag for them to release my money. Im using my airtime and data daily which I wont be compensated for. It's really frustrating even now they are an insurance company they definitely going to get an alert of this review but trust me they not going to respond. So I keep asking myself what happened to the TCF rule. Where did the value of integrity go which is one of their values but clearly it's not app**** at all. Im even at a point of escalating this to the ombudsman because clearly they don't want with my money. Guys to avoid stress and frustration stay away from discovery as a whole. With all the reviews about discovery is there one that discovery responded to NON so that says alot about this company. Im so ****ed right now.