Excuses and Empty Promises

Quick on taking your money but terrible on living up to their commitments and promises.

I got two life policies with discovery over and above my Health policy. Each year you are suppose to get a percentage of your premium back on your life policy if you are a Vitality member and if you did your annual health check, all of which I did. First discovery excuse was that I did not do my annual health check, strange that I can see on my Discovery page that I did it in January of last year but they cant see the info on their own platform. After we cleared that up they said its not that I didn't do it its because why results of my health check was not inline...NOT INLINE!? What does that mean? You insure me as I am and you take on my risk as it is but then these excuses. Ok, so we sorted that out. Next they say I'm not getting my cash back because I didn't pay my health premiums. WOW, I can again see all payments made and even see this again on my discovery website. After showing them that all payments was made do they say they will make the payments. this is now fighting and struggling to get something that is due to me. I have to send mails, call around. on the 10th of May, 17 days ago a guy called Rakesh Jivan that is suppose to be in client service sends a mail saying "the member will receive the payment on the 24th of May".

Today is the 27th of May and still no payment.

My biggest concern here is that if Discovery cant even keep their promised with something as small as giving their clients cash back, what will be my wife's experience when something as terrifying happen to me and she needs to claim from them.?? How do I have peace of mind knowing that this is the service that my wife will experience.

If someone out there from Discovery is listening or reading this, please don't let your staff treat your clients like this. Discovery is nothing if its not for their clients.