PN
Palesa N

1 reviews | Active since Aug 2016

31 Aug 2016, 22:32

DREAM CRUSHERS

<p>My fiancé passed on 5 years ago. Our daughter was 5 then and he was responsible for her preschool fees, transport, etc. </p> <p>I received a call from Discovery, advising that the late had an educational fund that he had taken. </p> <p>We were engaged and living together but never married, so the unabridged birth certificate Discovery requestsed obviously would did not include the fathers details (which I mentioned). I am shocked at how no one does their job because I keep having to repeat myself. I submitted supporting documents to help them establish a relationship between my daughter and her father who nominated her to benefit a good education should he pass. </p> <p>All I've received from Discovery is scripted emails and bad attitude. I feel sorry for parents that trust them with their childrens futures.</p> <p> </p>

0
Replies (2)
Discovery Life
Discovery Life's reply01 Sept 2016, 11:06
Official

Thank you for raising your concens with us.

We have emailed you for further information so that we can assist you with feedback to your complaint.

Regards,
Habibah
Discovery Life

Discovery Life
Discovery Life's reply01 Sept 2016, 14:39
Official

Thank you for your feedback.

We have referred your complaint to the Group Risk Team for further assistance. They will provide feedback directly to you.

Regards,
Habibah
Discovery Life