PJ
Pieter J
1 reviews | Active since Dec 2018
09 Apr 2019, 13:22
Don't use Discovery Life
Do not consider to use Discovery Life. I recently had to deal with them. The service is poor, when you need Discovery to be there for you in your moment of need, don't expect Discovery to be there for you. They will pull out exclusions that is not mentioned in the policy. They are making the claims process as difficult as possible and leave the person who lost someone with a ton of red tape. Should they require any other information the communication from them is none existent. I had to different excuses when it comes to the payout of the immediate death benefit. If you consider Discovery Life please note that the people who are left behind will not receive the support they need it their time of need.
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Replies (2)Discovery Life's replyOfficial
09 Apr 2019, 13:46Thank you for raising your concerns with us.
As discussed telephonically we have escalated your complaint to our Claims Management Team for their urgent attention. A Manager from this department will contact you with feedback.
Regards,
Habibah
Discovery Life
As discussed telephonically we have escalated your complaint to our Claims Management Team for their urgent attention. A Manager from this department will contact you with feedback.
Regards,
Habibah
Discovery Life
Discovery Life's reply09 Apr 2019, 13:46
Official
Thank you for raising your concerns with us.
As discussed telephonically we have escalated your complaint to our Claims Management Team for their urgent attention. A Manager from this department will contact you with feedback.
Regards,
Habibah
Discovery Life
As discussed telephonically we have escalated your complaint to our Claims Management Team for their urgent attention. A Manager from this department will contact you with feedback.
Regards,
Habibah
Discovery Life
Discovery Life's replyOfficial
10 Apr 2019, 11:12Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Discovery Life's reply10 Apr 2019, 11:12
Official
Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
