GB
Gabriella B
1 reviews | Active since Nov 2013
23 Nov 2022, 15:44
Don't use Discovery!!!!!!!
All I have the energy to say after realising once again that Discovery has dropped the ball, STAY AWAY FROM DISCOVERY!!!!!!!!!!!!!!!!!
It is a NEVER ENDING BATTLE WITH THEM!!!!!! REALLY!!!! And in EVERY division!!!!!!! Life, Vitality, Insure, Card, Health!!!!!!!!!!!!! Just don't commit yourself to them, STAY AWAY!!!!!!!
I was told someone is going to assist me with updating my Salary Income Replacer and that person has fallen off the grid. If something happens and my Salary Income Protector is too low to sustain myself in the event of a reason to render me unable to work, WHAT THEN??!?!?!?!!?!?
IS DISCOVERY GOING TO HELP ME THEN?!?!?!?! OF COURSE NOT BUT I AM DOING EVERYTHING I CAN DO TO GET IT CHANGED AND ABSOLUTELY NO HELP FROM DISCOVERY.
Discovery I am STILL WAITING FOR ASSISTANCE!!!! HOW MANY WEEKS/ MONTHS/ YEARS SHOULD I EXPECT TO WAIT FOR ANY HELP FROM YOU????!?!?!?!?!?!
Thank you for ABSOLUTELY NOTHING discovery!!!
Helpful (0)
Replies (10)0
Replies (10)
Discovery Life's replyOfficial
23 Nov 2022, 16:28Thank you for raising your concerns with us.
We are investigating your complaint and we will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint and we will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's reply23 Nov 2022, 16:28
Official
Thank you for raising your concerns with us.
We are investigating your complaint and we will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint and we will provide feedback via email.
Regards,
Habibah
Discovery Life
GB
Gabriella B's updateReviewer Update
23 Nov 2022, 16:41Discovery, please get me someone else to call me. I am sure you have the name of the individual that called me on your system,I am not going to out her here. She has no client skills, doesn't listen, is condescending and has solved absolutely nothing!!!!!
Why do I ONLY get assistance when I complain on hello Peter?
Discovery is only concerned about their perceived image and not their clients!!!!!!!!!!!!!!!!!!!!!!!!!!
Why do I ONLY get assistance when I complain on hello Peter?
Discovery is only concerned about their perceived image and not their clients!!!!!!!!!!!!!!!!!!!!!!!!!!
GB
Gabriella B's update23 Nov 2022, 16:41
Reviewer Update
Discovery, please get me someone else to call me. I am sure you have the name of the individual that called me on your system,I am not going to out her here. She has no client skills, doesn't listen, is condescending and has solved absolutely nothing!!!!!
Why do I ONLY get assistance when I complain on hello Peter?
Discovery is only concerned about their perceived image and not their clients!!!!!!!!!!!!!!!!!!!!!!!!!!
Why do I ONLY get assistance when I complain on hello Peter?
Discovery is only concerned about their perceived image and not their clients!!!!!!!!!!!!!!!!!!!!!!!!!!
Discovery Life's replyOfficial
23 Nov 2022, 16:54Kindly refer to the email that was sent to you a few moments ago and please revert to us with feedback on the requested information. We are also investigating the concerns you have raised regarding delays/lack of assistance, and we will provide formal feedback to you via email.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply23 Nov 2022, 16:54
Official
Kindly refer to the email that was sent to you a few moments ago and please revert to us with feedback on the requested information. We are also investigating the concerns you have raised regarding delays/lack of assistance, and we will provide formal feedback to you via email.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's replyOfficial
02 Dec 2022, 12:24Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply02 Dec 2022, 12:24
Official
Your complaint has been resolved and formal feedback was emailed to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
GB
Gabriella B's updateReviewer Update
13 Jan 2023, 14:14NO COMPLAINT HAS BEEN RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I AM STILL WAITING FOR YOU TO DO SOMETHING!!!!!!!!!!!!!!!!!!!!!!!
THE MATTER HAS NOT BEEN DEALT WITH!!!!!!!!!!!!!!
URGH, DISCOVERY.....
I AM STILL WAITING FOR YOU TO DO SOMETHING!!!!!!!!!!!!!!!!!!!!!!!
THE MATTER HAS NOT BEEN DEALT WITH!!!!!!!!!!!!!!
URGH, DISCOVERY.....
GB
Gabriella B's update13 Jan 2023, 14:14
Reviewer Update
NO COMPLAINT HAS BEEN RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I AM STILL WAITING FOR YOU TO DO SOMETHING!!!!!!!!!!!!!!!!!!!!!!!
THE MATTER HAS NOT BEEN DEALT WITH!!!!!!!!!!!!!!
URGH, DISCOVERY.....
I AM STILL WAITING FOR YOU TO DO SOMETHING!!!!!!!!!!!!!!!!!!!!!!!
THE MATTER HAS NOT BEEN DEALT WITH!!!!!!!!!!!!!!
URGH, DISCOVERY.....
Discovery Life's replyOfficial
13 Jan 2023, 15:17Thank you for your message. Kindly refer to the email sent to you from Dom who is still awaiting the signed quotation in order to process your request.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply13 Jan 2023, 15:17
Official
Thank you for your message. Kindly refer to the email sent to you from Dom who is still awaiting the signed quotation in order to process your request.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
GB
Gabriella B's updateReviewer Update
18 Jan 2023, 21:41Oh you mean the email that was sent to me but not addressed to me? Can you please reply to ME?!?!?? And send me an email that is meant for me?!?!???!
Come on!!! The odds are on your side now. After getting it so so so so so astonishingly wrong so many times, the odds are in your favour that you should get something right this time.
Ps. Habibah you also disappeared
TUT TUT TUT……
Come on!!! The odds are on your side now. After getting it so so so so so astonishingly wrong so many times, the odds are in your favour that you should get something right this time.
Ps. Habibah you also disappeared
TUT TUT TUT……
GB
Gabriella B's update18 Jan 2023, 21:41
Reviewer Update
Oh you mean the email that was sent to me but not addressed to me? Can you please reply to ME?!?!?? And send me an email that is meant for me?!?!???!
Come on!!! The odds are on your side now. After getting it so so so so so astonishingly wrong so many times, the odds are in your favour that you should get something right this time.
Ps. Habibah you also disappeared
TUT TUT TUT……
Come on!!! The odds are on your side now. After getting it so so so so so astonishingly wrong so many times, the odds are in your favour that you should get something right this time.
Ps. Habibah you also disappeared
TUT TUT TUT……
Discovery Life's replyOfficial
19 Jan 2023, 13:54Dom and I tried calling you to discuss your outstanding request but could not reach you, please reply to my email with a suitable time to call.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply19 Jan 2023, 13:54
Official
Dom and I tried calling you to discuss your outstanding request but could not reach you, please reply to my email with a suitable time to call.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
GB
Gabriella B's updateReviewer Update
19 Jan 2023, 19:13I’ve been waiting for your call for MONTHS AND MONTHS!!!! Now I am out of the country and YOU are making it impossible for me. Your “service” is below par to say the absolute very least. I’ve sent email after email after email after email and no reply or a reply that asks me questions that I’ve ALREADY answered or I get an email addressed to someone else!!!!!!!!!!! My mind is blown.
HOW IS THIS TAKING ALMOST THREE MONTHS?!?!????!!!!!!?? What am I Discovery’s VERY HIGH PREMIUMS for?!?!?!?!??!!
YOU need to do better!!!!!!!!!!!
DON’T shift the blame to your clients. That’s so so low.
YOU MUST EMAIL ME. IVE BEEN WAITING FOR YOUR REPLY AND NOW YOU SAY I MIST EMAIL YOU AGAIN?!?!!?!!? Agh no man. Pathetic.
Discovery- always shocks you but never surprises you.
HOW IS THIS TAKING ALMOST THREE MONTHS?!?!????!!!!!!?? What am I Discovery’s VERY HIGH PREMIUMS for?!?!?!?!??!!
YOU need to do better!!!!!!!!!!!
DON’T shift the blame to your clients. That’s so so low.
YOU MUST EMAIL ME. IVE BEEN WAITING FOR YOUR REPLY AND NOW YOU SAY I MIST EMAIL YOU AGAIN?!?!!?!!? Agh no man. Pathetic.
Discovery- always shocks you but never surprises you.
GB
Gabriella B's update19 Jan 2023, 19:13
Reviewer Update
I’ve been waiting for your call for MONTHS AND MONTHS!!!! Now I am out of the country and YOU are making it impossible for me. Your “service” is below par to say the absolute very least. I’ve sent email after email after email after email and no reply or a reply that asks me questions that I’ve ALREADY answered or I get an email addressed to someone else!!!!!!!!!!! My mind is blown.
HOW IS THIS TAKING ALMOST THREE MONTHS?!?!????!!!!!!?? What am I Discovery’s VERY HIGH PREMIUMS for?!?!?!?!??!!
YOU need to do better!!!!!!!!!!!
DON’T shift the blame to your clients. That’s so so low.
YOU MUST EMAIL ME. IVE BEEN WAITING FOR YOUR REPLY AND NOW YOU SAY I MIST EMAIL YOU AGAIN?!?!!?!!? Agh no man. Pathetic.
Discovery- always shocks you but never surprises you.
HOW IS THIS TAKING ALMOST THREE MONTHS?!?!????!!!!!!?? What am I Discovery’s VERY HIGH PREMIUMS for?!?!?!?!??!!
YOU need to do better!!!!!!!!!!!
DON’T shift the blame to your clients. That’s so so low.
YOU MUST EMAIL ME. IVE BEEN WAITING FOR YOUR REPLY AND NOW YOU SAY I MIST EMAIL YOU AGAIN?!?!!?!!? Agh no man. Pathetic.
Discovery- always shocks you but never surprises you.
GB
Gabriella B's updateReviewer Update
21 Jan 2023, 05:01Discovery, how much longer do I have to wait?!! I’m SO feed up with you. I wish to cancel my Salary Income Replacer as soon as I move to Momentum.
Thank you for absolutely nothing and causing headache after headache. Your “service” is beyond shocking!!!!!!!!!!!
Thank you for absolutely nothing and causing headache after headache. Your “service” is beyond shocking!!!!!!!!!!!
GB
Gabriella B's update21 Jan 2023, 05:01
Reviewer Update
Discovery, how much longer do I have to wait?!! I’m SO feed up with you. I wish to cancel my Salary Income Replacer as soon as I move to Momentum.
Thank you for absolutely nothing and causing headache after headache. Your “service” is beyond shocking!!!!!!!!!!!
Thank you for absolutely nothing and causing headache after headache. Your “service” is beyond shocking!!!!!!!!!!!