DS
Doron S
1 reviews | Active since Nov 2019
25 Sept 2024, 14:48
DO NOT USE DISCOVERY FOR ANYTHING!!!
DO NOT USE DISCOVERY!!!
Everything about discovery is atrocious!! Stay away!! Especially their banking its honestly the worst most expensive garbage bank in this country!!
But their life department is no better!!
I took a life policy with discovery - higher premiums than my old mutual policy - did this due to available benefits - benefits are garbage, don't let them sell you with these pipe dreams.
Anyways i took life policy they incorrectly debit the wrong account and not a single person has responded to me about this since july!
Horrible, horrible customer service!!
Their premium are too high and they're coverage is too low and the benefits they sell you do not pay at all!!
Stay away!!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Life's replyOfficial
25 Sept 2024, 16:49Thank you for raising your concerns with us.
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's reply25 Sept 2024, 16:49
Official
Thank you for raising your concerns with us.
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
We are investigating your complaint, and we will provide feedback via email.
Regards,
Habibah
Discovery Life
Discovery Life's replyOfficial
27 Sept 2024, 10:59Your complaint was resolved, and formal feedback was sent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
Discovery Life's reply27 Sept 2024, 10:59
Official
Your complaint was resolved, and formal feedback was sent to you.
Regards,
Habibah
Discovery Life
Regards,
Habibah
Discovery Life
DS
Doron S's updateReviewer Update
27 Sept 2024, 11:20Uhm no my complaint was not resolved at all! Lets just talk about the fact that this is the first time since bringing up tjis issue over a month ago that anyone has even tried to reach me.
Your idea of resolution is sending me a bunch of non sense correspondence between internal staff.
So lets talk about it. You incorrectly debit me from the wrong account. This is my brokers fault for putting the incorrect details. I take that under my wing and pay the insufficient funds fee for the 1st debit. I immediately bring the fact that these are the wrong details to your attention.
I get a form from my broker to fill out and request to send the correct banking details confirmation of account which i promptly do. I get no reponse or anything you guys dont uodate or do anything and then a few days later request a new form and confirmation of account because the old ones have expired or something. Which doesn't make sense because it is quite literally a matter of days between sending the docs and being told that you now need new ones.
You then debit me again from the wrong account to which i get charged another insufficient funds fee.
I then have to manually figure out how to change my details so that it doesn't happen again which i manage to do.
Until this hello peter reveiw i still have received no communication from you guys regarding the consistent issues.
Outside of that i have been checking constantly that you will refund me the fees charge due to your lack of immediate action neccessary to fix the problem and the second eebit was YOUR fault.
And then you're going to come on here and look as though youve actually done anything to resolve the matter??
You haven't refunded me for your mess ups. And until now no one had even attempted to contact me personally and had i not updated the details MYSELF and left this reveiw nothing would have been done to date.
To everyone reading this. AVOID DISCOVERY AT ALL COSTS!! Everything will be your mistake and your problem because they don't take responsibility for their inaction!!
Your idea of resolution is sending me a bunch of non sense correspondence between internal staff.
So lets talk about it. You incorrectly debit me from the wrong account. This is my brokers fault for putting the incorrect details. I take that under my wing and pay the insufficient funds fee for the 1st debit. I immediately bring the fact that these are the wrong details to your attention.
I get a form from my broker to fill out and request to send the correct banking details confirmation of account which i promptly do. I get no reponse or anything you guys dont uodate or do anything and then a few days later request a new form and confirmation of account because the old ones have expired or something. Which doesn't make sense because it is quite literally a matter of days between sending the docs and being told that you now need new ones.
You then debit me again from the wrong account to which i get charged another insufficient funds fee.
I then have to manually figure out how to change my details so that it doesn't happen again which i manage to do.
Until this hello peter reveiw i still have received no communication from you guys regarding the consistent issues.
Outside of that i have been checking constantly that you will refund me the fees charge due to your lack of immediate action neccessary to fix the problem and the second eebit was YOUR fault.
And then you're going to come on here and look as though youve actually done anything to resolve the matter??
You haven't refunded me for your mess ups. And until now no one had even attempted to contact me personally and had i not updated the details MYSELF and left this reveiw nothing would have been done to date.
To everyone reading this. AVOID DISCOVERY AT ALL COSTS!! Everything will be your mistake and your problem because they don't take responsibility for their inaction!!
DS
Doron S's update27 Sept 2024, 11:20
Reviewer Update
Uhm no my complaint was not resolved at all! Lets just talk about the fact that this is the first time since bringing up tjis issue over a month ago that anyone has even tried to reach me.
Your idea of resolution is sending me a bunch of non sense correspondence between internal staff.
So lets talk about it. You incorrectly debit me from the wrong account. This is my brokers fault for putting the incorrect details. I take that under my wing and pay the insufficient funds fee for the 1st debit. I immediately bring the fact that these are the wrong details to your attention.
I get a form from my broker to fill out and request to send the correct banking details confirmation of account which i promptly do. I get no reponse or anything you guys dont uodate or do anything and then a few days later request a new form and confirmation of account because the old ones have expired or something. Which doesn't make sense because it is quite literally a matter of days between sending the docs and being told that you now need new ones.
You then debit me again from the wrong account to which i get charged another insufficient funds fee.
I then have to manually figure out how to change my details so that it doesn't happen again which i manage to do.
Until this hello peter reveiw i still have received no communication from you guys regarding the consistent issues.
Outside of that i have been checking constantly that you will refund me the fees charge due to your lack of immediate action neccessary to fix the problem and the second eebit was YOUR fault.
And then you're going to come on here and look as though youve actually done anything to resolve the matter??
You haven't refunded me for your mess ups. And until now no one had even attempted to contact me personally and had i not updated the details MYSELF and left this reveiw nothing would have been done to date.
To everyone reading this. AVOID DISCOVERY AT ALL COSTS!! Everything will be your mistake and your problem because they don't take responsibility for their inaction!!
Your idea of resolution is sending me a bunch of non sense correspondence between internal staff.
So lets talk about it. You incorrectly debit me from the wrong account. This is my brokers fault for putting the incorrect details. I take that under my wing and pay the insufficient funds fee for the 1st debit. I immediately bring the fact that these are the wrong details to your attention.
I get a form from my broker to fill out and request to send the correct banking details confirmation of account which i promptly do. I get no reponse or anything you guys dont uodate or do anything and then a few days later request a new form and confirmation of account because the old ones have expired or something. Which doesn't make sense because it is quite literally a matter of days between sending the docs and being told that you now need new ones.
You then debit me again from the wrong account to which i get charged another insufficient funds fee.
I then have to manually figure out how to change my details so that it doesn't happen again which i manage to do.
Until this hello peter reveiw i still have received no communication from you guys regarding the consistent issues.
Outside of that i have been checking constantly that you will refund me the fees charge due to your lack of immediate action neccessary to fix the problem and the second eebit was YOUR fault.
And then you're going to come on here and look as though youve actually done anything to resolve the matter??
You haven't refunded me for your mess ups. And until now no one had even attempted to contact me personally and had i not updated the details MYSELF and left this reveiw nothing would have been done to date.
To everyone reading this. AVOID DISCOVERY AT ALL COSTS!! Everything will be your mistake and your problem because they don't take responsibility for their inaction!!