Do I have cover or Not?

At the begining of January I had to cancell my medical aid with discovery because I joined a new company that has a mandatory in-house scheme. I in the 1st week i called discovery life to take out a policy so that i could keep my vitality as I have bought into the loyalty program and most of my spending is based around the prtner along with my discovery card. The agent told me that has long as we got the life policy active within 30 days of cancelling my medical aid, my vitality points and status would sync with my new life policy and wouldnt lose anything, I have done the assessment with the nurse but ince I have not heardanything from anyone. I called discovery several times yesterday and eventually someone told me the sales agent was busy on another call and would call me back. of course he did not. It is now the 30th of the month. If I lose my vitality status I will cancell my discovery card as I would be on diamond next year and theres no chance im starting all over again. If there is someone in discovery that could help me I would appreciate it.