Dishonest Practices by Discovery
<p>I started my Discovery Life policy 5 years ago. The welcome policy letter I received stated that as a Vitality member I am eligible for Payback benefits upto 60%. Further on in the letter it states that I just need to keep the Integrator option to be eligible for Payback benefits. This imp**** that I had the Integrator option,</p> <p> </p> <p>Discovery claims that I am not eligible for a Payback benefit as I do not have the Integrator benefit. However the welcome policy letter implies I had the benefit. I complained about this to Discovery but they state that I should have been aware of it as in the application form filled in, the option without the Integrator was selected and the application form makes clear that this disqualifies the payback benefit.</p> <p> </p> <p>However, the form was not filled in by me. It was filled by a broker and this STILL does not excuse Discovery for sending a misleading welcome letter that imp**** that I could be eligible for significant cash benefit as long as I kept the policy for five years. It was dishonest and enticed me to keep the policy a year longer than I should have.</p>
Thank you for raising your concerns via HelloPeter.
We confirm that formal feedback which included the dispute process was emailed to you on the 02 June 2017 regarding your complaint.
Regards
Habibah
Discovery Life
Thank you for raising your concerns via HelloPeter.
We confirm that formal feedback which included the dispute process was emailed to you on the 02 June 2017 regarding your complaint.
Regards
Habibah
Discovery Life
