PC
Pierre C

1 reviews | Active since Oct 2009

02 Apr 2017, 13:19

Dishonest Discovery Life

<p>I have cancelled a Discovery Life policy on 24 February 2017. I was informed that there is a 30 day period and it would be cancelled effective 1 April 2017. It was not cancelled. A Discovery Life consultant called on 31 March claiming I supp**** the incorrect details and they restarted the cancellation process. I have proof of all the communications with Discovery Life and they acknowledged the correct policy to be cancelled in their communications. </p> <p> </p> <p>I have absolutely kno confidence that they can get this right, as it is not the first time they have been acting in bad faith. I request Discovery Life to provide me with proof of the 30 day cancellation rule and documentation where I signed off on this. In addition they need to repay the unauthorised debit order as well as the costs incurred related to the debit order.</p>

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Replies (2)
Discovery Life
Discovery Life's reply03 Apr 2017, 09:54
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback to you via email.

Regards
Preveshen
Discovery Life

Discovery Life
Discovery Life's reply12 Apr 2017, 10:06
Official

We confirm that your complaint has been resolved.

A formal feedback has been sent to you via email.

Regards,

Preveshen
Discovery Life