Disgusting Treatment from Discovery Life

<p>Initial reference no.: ********** 295 Policy no.: ********** 499. Since the 06th December 2016, I am been struggling to get Discovery Life to transfer my Vitality membership back onto my Discovery Life policy. I am already pulling my hair out as it is nearly 01st February 2017 and they are giving me the run around. on the 09th December, Discovery Life sent a withdrawal notice to Discovery Health informing them that the Vitality was being withdrawn 31/12/2016 and transferred to Discovery Life effective 01st January 2017. The quote I was given was R569.02 to be paid effective 01/01/2017. I sent all the approvals and Occupational Questionnaires tried to follow up 23/12/2016 to date to no avail yet the credit control tells me I am in arrears. On 10 Jan, Discovery Life confirms my Vitality status is Diamond and then lo and behold as of last week Discovery Life took it upon themselves to completely cancel not transfer my Vitality as I tried to access the APP on 25 Jan - I nearly had a heart attac****!!!!!!!!!!!! Today is the 30th Jan and Discovery Life have still not sent me an updated Discovery Life policy reflecting the quote they sent me on 12 December 2016 with my Vitality intact as there should be no interruptions on the membership as it is transferred between policies. And the joke, on 27 January they send me the wrong policy. PLEASE HELP PETER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>