Disgusting

I have an funeral cover with discovery and my brother was tragically killed. And I added him on my discovery policy. I put in all the claims and now they told me it's going to take 48 hours to process. When I called in today they are telling me that I did not make payments meanwhile I have statements of them deducting more than double the amount..I have no idea what they talking about. It's just disgusting that I even had to call theme, no one made efforts to call me back or anything. This is sick and ridiculous. I made payments and yet I'm not being paid. Just didn't ask my brother to be killed and to be treated like this by discovery makes me sick to my stomach. You prey on people because this was an accident, something I am still dealing with, I don't need this from discovery at all.