1 reviews | Active since May 2017

06 Sept 2023, 16:52

Disgusted

Phakama Funeral, a divison of yours is refusing and stalling to refund me after I personally cancelled my policy? They admitted that a refund is due but they are now stalling? What type of service is this? Quick to take my money.

I have been to your offices twice in Century City, made several bank statements and emails. No response, no refund. I will be reporting this. Its been 2 months. Quick to deduct money but stalling to pay it back.

Ignatius Phete

0
Replies (1)
Discovery Life
Discovery Life's reply06 Sept 2023, 16:58
Official
Thank you for raising your concerns with us. Your complaint has been escalated to Phakama Administration Services (Pty) Ltd who manage the service and administration of Discovery Funeral policies.  Their complaints department will investigate the matter and provide feedback directly to you. 

Regards,

Habibah
Discovery Life