Disguisting service

I'm writing to express my disappointment and frustration with your organisation. It is commonly stated that Discovery does not care about its clients and is only in the business for their own benefit. It's quite disheartening that you keep proving this theory correct over and over. Why do you administer funeral covers if you don't understand why people buy them? One would think that self-proclaimed market leaders like yourself would understand that people buy funeral insurance so that they can bury their loved ones. Even the most dimwitted among us should understand that concept.

Explain to me how the funeral claim was submitted on November 21st and is still unpaid. I know you don't care about your clients, but this should be embarrassing even for you. What would have happened to my Mother if I had re**** on your payment to send her off - is this what you are proud of as an organisation?

You should be ashamed of yourself, and it's so sick that most South Africans who have covers with you are subjected to it on a daily basis. I hope people started seeing you for who you are rather than the lies you tell about your organisation. It's revolting that business leaders continue to place their employee benefits with your company and expose their employees to such a lack of humanity and consideration.

You should take pride in being the worst service provider.