Disgruntled Client

I've had the worst experience with discovery, i changed my banking details and received confirmation of the change yet my old account has been debited leaving me in unnecessary financial distress, the communication from Discovery has been poor, the service even worse. I made changes to my cover to reduce my premium yet none of these changes has been noted on my policy. They provided me with the incorrect amount to reinstate my policy in writing and would not take any accountability for the mistake on their end. I am extremely disappointed in the service I've received.