************** from Discovery Life

I app**** for life cover with Discovery last year in November. The advisor told me that a nurse will come through for medical tests. Before coming through, I received a phone call from head office to book the appointment and they told me not to eat or drink anything the whole day until the nurse comes. Nurse came at around 17:00 and did the tests. A few weeks later, I get a phone call from Discovery to say that something was not right with the tests and they will send another nurse to come through. This was now in January. Second nurse came through, did the tests and they came out fine and she says the reason the first tests were not accurate was because I didn’t eat or drink anything the whole day, she mentioned that it’s supposed to be 2 hours before the tests, not the whole day. So I was given the incorrect information. I never heard from Discovery again regarding my life cover application, until I picked up the phone to find out what’s going on, this was now in February. They then told me that my application was denied but they wouldn’t tell me why. Then they said I must go to my doctor, they sent the medical results to the doctor and he will tell me. I’m from the doctor today and the doctor says he received nothing from Discovery. I still have no idea why my application was denied because my doctor says that they did not send him anything. I trusted Discovery with my life and I knew them to be a world class insurance company but I’m very disappointed in what happened with my life cover application. I still have no idea why my cover was denied, this is totally shocking service from Discovery!!! They were quick to judge Momentum with their incident only to find out that they are exactly the same!!! This is disgusting, I’m even considering changing my medical aid coz I don’t trust Discovery anymore with anything of mine!!!