Discovey Life Profiling and Trying to Lapse my Policy

I have been struggling with Discovery Life hen it comes to them debiting my account for my life cover since January. I bank with standard bank ad my policy reaches 5years this year which also means payback is due, since the beginning of this year Discovery Life has claimed that they cant debit my account as their debit order has been blocked, which is not true and standard bank investigated and send confirmation on email that what they insinuated was not true. (Std bank ***) the same confirmation was send to Discovery Life on email with the consultants details. It is my belief that Discover y Life is trying by all means to lapse my policy on purpose. It is not possible that they cant debit an account after full clearance from the said bank was received confirming they are not sending the debit order through for collection.