Discovery yet to discover client service

One would think with the amount of advertising they do; the services would be excellent.

Not True! I wanted to cancel my life policy with Discovery to move to another institute. The consultant (Zanele M) convinced me to stay by reducing my policy monthly premium to cater for my budget (02 May 2022, we confirmed this), and because of that reduction and updating in the policy so early in the month, I was able to get a credit for the next 2 months of debit order charges-I was so happy. I thought Discovery is so awesome. They are useless. It is now June the 9th and nothing has been done. My policy is the same; they debited me the full amount this month, with no credit used for my next 2 months. Now it’s costing me my time and money each day to call them and find out when this will be resolved, as they don't know how to return calls. The amount of grief they are giving me will be the cause of my heart attack and the reason for my life policy being used!

Issues: The policy is not updated with the new cover amount. The policy is not backdated to agreed changes from May 2022. June Debit order refund not processed.