Discovery Wills & Trust ****

The Discovery Wills & Trust have been deducting some fee from my account for a will I never signed and authorise for. This has been ongoing for over a year. I recently confirmed that I am not going to sign off the will because I am obviously unhappy and concerned. They provided a cancellation form (please note I never signed in the first place), and even after this process they still debited my account nangoku. I asked for a refund of every cent they had been debiting unauthorised, they ghosted my request. ****mers.