Discovery - Traumatising experience

On Saturday the 5th of October i requested a life cover quote from Discovery which is an estimate. A gentleman named Darryl with email address *** called me. I had to start an application to know what my installment will be for which he also required my banking details, else he could not continue the application. I did my own security check to make sure im dealing with a legitamate person before i gave my banking details. This was the 1st half.

The second half was very traumatising. Questions with no end in sight. This in total lasted almost 3 hours and then he paused the application because his company was working on his system and it was home time for him.

Monday 7th of October i heard nothing from him. Tuesday the 8th of October i emailed him to cancel the application. I messaged him on whattsapp to notify him He confirmed via a faceless whattsapp number that he did not submit the application because it was incomplete. They needed a compulsory HIV Test as well. Tuesday the 29th of October i asked him to confirm my application cancellation via email. He rep**** Ok but i never received the email. The 31st of October i whattsapped him again to confirm cancellation via email. This time he ignored me.

Its almost a R700 installment and a month cancellation notice is needed.

I need confirmation via email that this application was not submitted like he said and that no debit order will go through on Dec 1st