KM
Kharoline M
1 reviews | Active since Oct 2011
02 Nov 2024, 12:13
Discovery, STOP threatening the elderly
I do the payments for my 77 year old Mom's policy and even though POP has been shared with Discovery they keep insisting she is owing - an investigation by the broker confirmed that payments were being reallocated within Discovery to another policy. This hasn't been rectified and now my elderly Mom is receiving threatening communication of lapsed policy. Who can fix this as it seems to be beyond the broker?
Helpful (0)
Replies (2)0
Replies (2)
Discovery Life's replyOfficial
04 Nov 2024, 09:01Thank you for raising your concerns with us.
We have escalated your query to the relevant team, and they will liaise with your mums Financial Adviser.
Regards,
Discovery Life
We have escalated your query to the relevant team, and they will liaise with your mums Financial Adviser.
Regards,
Discovery Life
Discovery Life's reply04 Nov 2024, 09:01
Official
Thank you for raising your concerns with us.
We have escalated your query to the relevant team, and they will liaise with your mums Financial Adviser.
Regards,
Discovery Life
We have escalated your query to the relevant team, and they will liaise with your mums Financial Adviser.
Regards,
Discovery Life
KM
Kharoline M's updateReviewer Update
06 Nov 2024, 12:21NO one has reached out to my Mom and today you people tried to double debit her without her knowledge and this is AFTER all the POP you requested was shared showing that she is up to date with her policy. STOP TRYING TO **** PENSIONERS THIS IS EVIL!!!!!!!!!!!!!
KM
Kharoline M's update06 Nov 2024, 12:21
Reviewer Update
NO one has reached out to my Mom and today you people tried to double debit her without her knowledge and this is AFTER all the POP you requested was shared showing that she is up to date with her policy. STOP TRYING TO **** PENSIONERS THIS IS EVIL!!!!!!!!!!!!!