Discovery Staff Benefits is a ****

My family’s experience with Discovery, specifically Gugu Mkhonto, Delaine and Elma is nothing short of shocking!!

My mother was an employee of Discovery Homecare but the way in which we’re being treated following my mom’s passing it’s purely disgusting! My mom passed in January 2021 and about a week later, Discovery contacted us with forms to fill in for the Death Claim benefit, which my family duly did, and sent back to them for processing in February 2021.

In January this year, we received the allocation and we were told that payment would take 3 weeks. We’re now in July and we still haven’t received payment and no truthful answers as to what the delay is. We send emails on a day to day basis with no response. We phone every day - no response. My family and I even approached an attorney who sent them a letter and still no response. Instead, it’s excuse after excuse as to why they cannot pay. Just recently we were told that the reason why SARS was rejecting the ROT01 submission is because my mom’s ID Number was entered incorrectly. Mind you, they rejected the submission three times for the same reason!

We’ve tried everything under the sun to get their attention and they don’t care about us! My father is a pensioner, I was studying and I have outstanding fees due to university and my sister was medically boarded from work because she fell seriously ill in 2018. We were all dependent on my mom. All of this was noted in the forms we submitted in February 2021 but it goes to show that they honestly don’t care.

At this point, I’m certain they’re refusing to pay my mom’s pension and provident fund to us. There’s no reason why it has taken 6 months after the allocation to payout.

We lost a beloved family member and all Discovery (Gugu, Delaine and Elma) has done is cause even more pain and unnecessary stress to my family.