KN
Kaya N

1 reviews | Active since Nov 2012

15 Aug 2019, 09:23

Discovery refusing to give me back my money after they deducted my account without my permission

Discovery refusing to give me back money they took from me without my permission. I have a life policy with discovery and they put me into their vitality program without my consent. In September 2019 I cancelled my medical aid and Vitality with Discovery and was only left with Life cover. Only to find out that they had been *******ly added vitality into my life cover without my consent. They did not tell me that they had in fact moved the vitality into my life cover. When I asked then they agreed that they did not inform me however I should have known since they had sent a statement in December that year. This is while they had been charging me since September. They say that they sent me a statement which I never received and would have thought that it was spam if I had received it as I knew for certain that I had cancelled my vitality.

They point is that they should have informed me before they deducted my account. And now I would like to get my vitality premiums back as I only wanted a life cover from October 2017 to July 2019. I have rejoined discovery medical aid and vitality however for the periods that I did not give permission I would like to get my money back .

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Replies (3)
Discovery Life
Discovery Life's reply15 Aug 2019, 10:54
Official
Thank you for raising your concerns with us. 
 
In order for us to assist you with your complaint kindly email us your policy number? 
 
Regards, 
 
Habibah
Discovery Life 
Discovery Life
Discovery Life's reply15 Aug 2019, 12:20
Official
Thank you for your information. We are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply30 Aug 2019, 13:54
Official
Your complaint has been resolved and formal feedback was sent to you.

 Regards,

Habibah
Discovery Life