Discovery policy

Review regarding life policy. I have had a Discovery policy since 2008, Discovery promises you payouts, I've received nothing to date.... I've had 3 different qualified advisers overseeing my policy. Each one promises something.... Can Discovery please advise me on why everything has to be revised over again every time theres a new adviser or product. Now I have to go for medical tests all over again... The previous adviser didn't even let me know someone else was taking over ... Service from Discovery is extremely poor ... Tried to change banking info,this took months for them to do .. Are all the policy holders just a number for Discovery?