SH
Samantha H

1 reviews | Active since Jul 2016

24 Aug 2022, 13:26

Discovery not all they "claim" to be!!!

My mother passed away in April 2022. This made me have a look at my life, policies and all the reasons insurer's try find reasons to not pay. Note - nothing has changed in my life, except a loss. To find a baseline, I arranged a vitality assessment and oh my word what a mistake, since then, Discovery has put me through so many stressors and nurses who are rude, judgemental and don't advise correctly. I was not told when not to eat. So the nurse could pick that up. As an assurance they send another nurse, sugar is perfect - now I get a call a week later for another sugar, gastro, head, neck and back and emotional well- being and my broker has the audacity of saying "well he's never been to one". This all because I declared I am on medication for mild anxiety since 2014. I took the cover in 2016 or 17. They knew this. Disgusted with the broker, the vitality program ans just the lack of information from Discovery themselves that sit in the high towers.

0
Replies (3)
Discovery Life
Discovery Life's reply24 Aug 2022, 14:03
Official
Thank you for raising your concerns with us.

We are investigating your complaint and we will provide feedback via email.

Regards,

Habibah
Discovery Life
Discovery Life
Discovery Life's reply11 Oct 2022, 14:33
Official
Your complaint is now closed, and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life
SH
Samantha H's update21 Nov 2023, 10:58
Reviewer Update
Yes, I left Discovery!