Discovery needs to be more engaged when it comes to terminations

Why do you use Phakama administrative services, horible experience, check people's google reviews etc.

Worst service EVER, they deserve a zero.

They owe me a refund , which they have acknowledged but they dont want to show me proof of payment when i ask , I cannot see the payment anywhere in my transactions , it has been month now. I need to write about them on discovery's website too and hellopeter and other places

quick to send an emails to tonify of premium increases and quick to debit you, however, If you want to cancel your policy, they will ignore you , give you the runaround for MONTHS, while busy debiting you. they are to shallow for discovery to use, discovery can do better.

Info @Phakama.co.za no one ever responds. Team 4 funeral , no one ever responds secondly i called and spoke to Caroline L and she said send an email and I will action, i sent an email , she rep**** to say she recieved it and never actioned or got back to me.

when i sent another email for cancellation, I was now responded by Vriendelike Groete and she said i mut email a hand written letter , and mentin termination date. Imagine, A handwritten letter via email.

WORST..DIscovery , you will loose me as a client because you work with these people.

you should make sure we have good service..

Account finally terminated after 2-3 months of struggling ,ahowever , now they have charge me for the full month even though discovery records show that I was terminated on the 7th .. I dont understand .....Discovery needs to take matters into their own hands becoz companies like these are going to drown them.