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Sammyfish S

1 reviews | Active since Nov 2013

29 Nov 2020, 20:04

Discovery manipulating results to push for high premiums

I got the shocked of my life when my vitality results were manipulated by Discovery. The aim was for me to fall outside the specified value so that they can push me to Select or Standard which will result in a high premium. To me as their client its vicious & disappointing coming from Discovery. A BMI of 28.8 compared to the 31.1 they gave me cant be a mistake but deliberate. Please sort this asap

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Replies (2)
Discovery Life
Discovery Life's reply30 Nov 2020, 08:31
Official
Dear SammyFish S

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Habibah 

Discovery Life
Discovery Life
Discovery Life's reply02 Dec 2020, 12:48
Official
Your complaint has been resolved and formal feedback was emailed to you.

Regards,

Habibah 
Discovery Life