DISCOVERY LIFE's INFERIOR IT SYSTEMS WASTE CLIENTS' TIME.

Item: Discovery Life
Rating: 1
Author: Kenny G

I would like Discovery life to be aware that their IT systems are flawed. When logging in to their systems one is mage to believe you can update 3rd party bank details. Try as one may, days on end this option is a fallacy. Try as you may to update your 3rd party bank details, Discovery Life's IT system kicks you out over and over again. It claims that your 3rd party details do not match your home affairs details, even though they are correct. I humbly request Discovery to implement updated IT systems that will NOT WASTE THEIR CLIENT's TIME.

Helpful (0)

Replies (3)

Discovery Life's replyOfficial

25 Jul 2023, 09:14

Thank you for raising your concerns with us.

We have sent you an email for your policy details so that we can assist you with your email.

Regards,

Habibah
Discovery Life

Discovery Life's reply25 Jul 2023, 09:14

Official

Thank you for raising your concerns with us.

We have sent you an email for your policy details so that we can assist you with your email.

Regards,

Habibah
Discovery Life

Discovery Life's replyOfficial

25 Jul 2023, 10:50

Thank you for responding to our email. We are investigating your complaint and we will provide feedback via email.

Regards,

Habibah
Discovery Life

Discovery Life's reply25 Jul 2023, 10:50

Official

Thank you for responding to our email. We are investigating your complaint and we will provide feedback via email.

Regards,

Habibah
Discovery Life

Discovery Life's replyOfficial

08 Aug 2023, 14:04

Your complaint was resolved, and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life

Discovery Life's reply08 Aug 2023, 14:04

Official

Your complaint was resolved, and formal feedback was emailed to you.

Regards,

Habibah
Discovery Life