DP
Debra P

1 reviews | Active since Sept 2018

17 Sept 2018, 08:32

Discovery Life......DISAPPOINTED

So let me get this straight. My father dies, and I put in a claim which is a "bonus benefit" on a policy that I have been paying since 1 November 2008. You pay out +-R42 0000.

Now I am supposed to get a payback from the inter grater etc of +-R6011.00 and you basically tell me I lose that money because I received money and now I basically have to payback the amount I received from discovery.....

How is this fair or right.....Who told me when I received the payout that I will be paying it back in other ways......

I had a broker who didnt wexplain this **** part of discovery....only the GOOD PARTS..... You get a parent cover that doesnt cost a cent.......

YES but it costs you having to NOT get a payback no matter how well you work your vitality etc.....So for the couple of payback cycles I wont see a cent because discovery is going to take it...... I have a Discovery credit card discovery medical for my husband myself and our 3 daughters....Discovery life policy for the last 10 years. I promise if this is not resolved then I WILL NO LONGER BE A DISCOVERY CLIENT IN ANY WAY.....

0
Replies (3)
Discovery Life
Discovery Life's reply17 Sept 2018, 11:27
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback via email.

Regards,

Habibah
Discovery Life

Discovery Life
Discovery Life's reply17 Sept 2018, 14:48
Official

Your complaint has been resolved and formal feedback was sent to you.

Regards,

Habibah
Discovery Life

DP
Debra P's update17 Sept 2018, 15:00
Reviewer Update
Still not happy but lesson learned