Discovery Life worst communications company.

I sent an email to the Discovery life customer care address on the 1st of the month for someone to please call me. I received an email 2weeks later one evening stating they tried calling, but I had no messages or missed calls. In that message they asked when can we call again I suggested any time between 9 and 17 the following Day and again it's a week later with no communication. Now they wander why I am canceling my life insurance? They are just a money making scheme and a bully. Forcing people to subscribe to Vitality and their other products. They do have great staff in the insurance dept, but I'm wondering for how long?