Discovery Life / Vitality Disappointment - A Case For The Ombudsman

I decided to share this on this platform before taking my matter to the Ombudsman.

Since November 2023, I've been requesting for Vitality to be removed, and also removed from my premium that was being debited from my Life Insurance...

I've been going back and forth and every person I spoke to at Vitality said that it was either back dated or that Vitality has been removed.

In January 2024, a ridiculous amount was being debited if my bank account, and when enquiring I've been told that Vitality has been removed, but the Life Department is stalling and hasn't removed it..

February 2024, Discovery has sent me a notification that my Life Cover is now being Cancelled....

This has been going back and forth since November 2023 and too date nothing has been resolved, nor was Vitality removed from my Life Premium and I WAS BEING CHARGED EVERY TIME THAT THE ENORMOUS AMOUNTS HAVE BEEN RETURNED

Discovery Life is ever so happy to receive a client but when a client requests a change, it takes 4 months and still not resolved rather they would return to you saying your policy is now canceled.