1 reviews | Active since Feb 2015
Discovery Life - VERY BAD SERVICE
I've decided that I have to bring to the attention of all people reading here that the Life insurance being taken out by Discovery Life has a clause they don't tell you about, this month is the anniversary month of my husband who committed suicide. Now according to the so called experts this was planned. This is a very dangerous statement to make as neither me nor Discovery can make this statement if there was a letter confirming that he was planning this - which there wasn't!! And he hung himself not shooting himself - I had to find him. And the day I phoned discovery so I could question on the pay out I was simply told this was planned and no pay out was going to be done! Leaving me with two young ***s and not sure what to do - at that stage I was already exhausted of fighting but I have now mailed Discovery on the 2nd of May and said that we can meet each other half way - just so I can catch up on a few bills and perhaps buy my ***s some clothes as I still have not found a Job and they have already pocketed all the contributions - now I have asked to come to the table and give me just half of what would have been the pay out amount, Discovery still have not responded. I feel that Discovery is being very disrespectful and not taking into account that they are leaving a widow and her two ***s - without a source of income as my husband was our provider, now the parents must help as I have nothing I sold what I had to just pay some bills but I still have some accounts that need to be paid. Hence why I am asking to meet me halfway, that way Discovery still gets to keep some of their money as this is all that is about for Discovery, when for me and my ***s just want to breathe a bit. Hope that I will hear from you by tomorrow!! I'm sure that there are more people that have had the same experience than me - please don't keep quiet as I feel the policy surrounding suicide should change.
We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.
Regards,
Habibah
Discovrey Life
We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.
Regards,
Habibah
Discovrey Life
