JJ
Joan J

1 reviews | Active since Feb 2015

04 May 2023, 21:20

Discovery Life - VERY BAD SERVICE

I've decided that I have to bring to the attention of all people reading here that the Life insurance being taken out by Discovery Life has a clause they don't tell you about, this month is the anniversary month of my husband who committed suicide. Now according to the so called experts this was planned. This is a very dangerous statement to make as neither me nor Discovery can make this statement if there was a letter confirming that he was planning this - which there wasn't!! And he hung himself not shooting himself - I had to find him. And the day I phoned discovery so I could question on the pay out I was simply told this was planned and no pay out was going to be done! Leaving me with two young ***s and not sure what to do - at that stage I was already exhausted of fighting but I have now mailed Discovery on the 2nd of May and said that we can meet each other half way - just so I can catch up on a few bills and perhaps buy my ***s some clothes as I still have not found a Job and they have already pocketed all the contributions - now I have asked to come to the table and give me just half of what would have been the pay out amount, Discovery still have not responded. I feel that Discovery is being very disrespectful and not taking into account that they are leaving a widow and her two ***s - without a source of income as my husband was our provider, now the parents must help as I have nothing I sold what I had to just pay some bills but I still have some accounts that need to be paid. Hence why I am asking to meet me halfway, that way Discovery still gets to keep some of their money as this is all that is about for Discovery, when for me and my ***s just want to breathe a bit. Hope that I will hear from you by tomorrow!! I'm sure that there are more people that have had the same experience than me - please don't keep quiet as I feel the policy surrounding suicide should change.

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Replies (1)
Discovery Life
Discovery Life's reply05 May 2023, 07:32
Official
Thank you for raising your concerns with us.

We have escalated your complaint to our Claims Management Team for their urgent attention. A Customer Relationship Manager from this department will contact or respond to your concerns accordingly.

Regards,

Habibah
Discovrey Life