Discovery Life terrible service

<p>Hi</p> <p> </p> <p>I am in the process of obtaining a life insurance and it is quite amazing how terrible your service can be for new sales.</p> <p> </p> <p>I started the process in May however only managed to do my tests on the 4th June. I then contacted your sales representative to ask him to action it immediately as I do not want more than a 30 day break in my Vitality.</p> <p> </p> <p>I then contacted your agent on 6th June to let him know I have done the medicals. I got no feedback and I had to email again on the 10th June. I got a reply will give you feedback shortly. I later rep**** with a question mark and I got a response that he is waiting for feedback and will let me know.</p> <p> </p> <p>It’s now five days later and I got no feedback. When I sent an email again I got the below response. Given I was rude but if you as a service provider do not get back to me don’t expect me to be nice as it is your job to keep the customer updated.</p> <p> </p> <p>” Mr Rama</p> <p> </p> <p>I have been emailing and speaking to my admin department on a daily basis regarding your case</p> <p> </p> <p>You have done your last Vitality checks on Monday afternoon. So since last paperwork was submitted, it has not been 48 hours as that is normally for turnaround time.</p> <p> </p> <p>I was under the impression that because you have seen a nurse on Monday afternoon at 5pm, you would understand.</p> <p> </p> <p>That said, your policy has gone through underwriting, it has been ACCEPTED and I am awaiting the paperwork from my Admin department.</p> <p> </p> <p>So as soon as I receive it, I will forward it to you.</p> <p> </p> <p>Ewald”</p> <p> </p> <p>I then corrected your agent and stated that you are wrong I did let you know it was done on the 4th June 2016. He then replies he was told by the admin department that the tests still need to be done and there is NO NEED TO GO BACK AND FORWARD WITH THIS.</p> <p> </p> <p>INSTEAD OF AN APOLOGY I WAS WRONG I GET NO NEED TO GO BACK AND FORWARD WITH THIS. This is ridiculous please spend some money on training your staff. Please see attached the tread of mail.</p>