DISCOVERY LIFE POLICY -UNPAID

My husband Thabo J Sefatsa was gunned down on 27/07/21. This was a traumatic incident wherein I could easily have been shot and killed as well. Subsequent to his death, a notice of death was sent to Discovery on 30 July 2021, however, the actual claim documents were finally submitted on 12 December 2021. A follow-up was made on 12 January 2022. I made a call a week later. I was promised that an email would be sent detailing whatever else needed to be done. When I had not heard from them, on 15 February 2022, I sent yet another email. The below is the response I got on 18 February 2022. 'We apologise for the delay in correspondence. We wish to advise that claim is still pending investigation with our specialist team in view of the unnatural death of the insured life. This is part of the standard process and procedure and endeavor to finalise our decision soonest. Further correspondence will follow upon finalisation of the assessment'. Today, we are in May 2022, I still have not heard from them. It has been 9 months, in the 9 months I have had to take over my husband's responsibilities, the bond repayment being one of them.

Over and above the trauma resulting from the sudden and violent loss of my husband, I now have to worry about bond repayments wherein this money is supposed to go. I understand that there has to be an investigation as result of the unnatural death. But I feel Discovery Life has treated me with disdain, have failed to communicate with me in the light of my circumstance. I am not sure whether or not that has to do with my being a woman and a black one at that.

All assistance is welcome in trying to resolve this matter.