Discovery Life Policy

I recently took out a Discovery life policy but 7 days before commencement date I emailed Tirhang Hlongwane from Discovery requesting that the application and policy be cancelled as I was not happy with the final paper work and wanted to get alternative quotes. Tirhang Hlongwane rep**** saying the policy would be cancelled the same day, however I emailed her over the next 7 days requesting follow ups and the last few days she has just ignored my emails. So this morning I received an sms from Discovery informing me that the debit order will commence. I also asked Discovery DC_Admin the following questions but they ignored my questions and still have not answered me as to why the policy is not canceled, the questions asked are listed below.

Can I ask is it Discoveries policy to ignore their customers? Can I also ask why Tirhang Hlongwane ignored my emails? Can I also ask you why the policy has not been cancelled? Can I also ask if its Discoveries policy to not respect our consumer rights as South African citizens by ignoring the cooling off period we are entitled to?

Please attend to have this rectified forthwith.